COVID-19: We’re here for you.

The health and safety of our customers, employees and communities remains our top priority. We're committed to keeping you informed of how we’re responding and how you can continue to bank with us.

Liberty Bank is here for you now, just like we’ve been here for the past 195 years and counting.

Please check back here for periodic updates.

Branch Access and Hours

Middlefield Branch: The Middlefield branch is temporarily closed. Please visit our Durham branch (357 Main Street) for your banking needs, or contact our Customer Service Center at 888-570-0773. We apologize for any inconvenience.

Temporary Hours: Beginning March 30, branches will operate between the hours of 9 a.m. and 4 p.m. Monday through Friday and 9 a.m. and 12 p.m. Saturdays (for those typically open Saturdays).

Drive-Up and Lobby Access: All Liberty branches will operate via drive-up windows and in-lobby appointments until further notice. If you would like to schedule an appointment to meet with our branch staff, please call your local branch.

Financial Hardship Relief

Business Customers:

If you would like to apply for the Paycheck Protection Program:
Please note: We are only accepting applications from Liberty Bank business deposit and / or Liberty Bank business loan customers at this time.

Step 1:
Please read Liberty Bank's update on the SBA's Paycheck Protection Program.

Step 2: Next, you may email Liberty Bank directly at PPP@liberty-bank.com. Please do not send any confidential information such as account numbers, payroll information, or Tax IDs with your initial email. Once we receive your request, we will send you a secure email with the application to complete as well as the request for the accompanying information that is required. This will allow us to send your personal information back to us securely and efficiently. 

More information about financial hardship relief

Personal Customers:

Consumer Lending Customers

  • Liberty Bank consumer loan customers are eligible for various types of loan payment assistance, including immediate loan payment deferrals. For more information, call Liberty’s consumer loan team at 1.800.354.8950.

Credit Card Customers 

  • Customers with Liberty Bank credit cards are eligible for financial relief, including fee waivers for late fees, over limit fees and rush card requests. Contact Cardmember Services at 1.800.558.3424.

Consumer Banking Customers

  • Customers may be eligible for certain fee waivers. Call Liberty’s Customer Service Center at 1.888.570.0773 for help.
  • The Bank is waiving penalties for early CD withdrawals for the next 90 days.
  • Liberty is reducing the annual percentage rate to 0% for the next 90 days for customers with an Overdraft Line of Credit.
  • Customers can request increases in debit card limits and remote deposit check limits. Call Liberty’s Customer Service Center at 1.888.570.0773 to make the request.

IRA and Retirement Plan Changes in the CARES Act

The Coronavirus Aid, Relief, and Economic Security (CARES) Act recently passed by Congress and signed into law by the President contains a few provisions regarding rule changes for retirement plans that you should be aware of:

  • Required minimum distributions (RMDs) are suspended for 2020.  All RMDs are suspended, including those for inherited IRAs as well as traditional IRAs of those over 70 ½.
  • Due to the tax return filing deadline for 2019 income tax returns being extended to July 15th, 2020, the deadline for making a 2019 contribution to an IRA (or HSA) is also extended to July 15th.
  • Please be advised to consider carefully about whether to take advantage of this suspension and to consult with your tax professional.  If you have already taken your 2020 RMD, you have the option to keep it or return it to the IRA.
  • Additionally, the 10% penalty for taking early distributions from qualified retirement plans, including IRAs and 401(k)s has been waived.  This wavier applies to distributions taken between January 1, 2020 and December 31, 2020.  Up to $100,000 of distributions avoids the penalty.

More information about financial hardship relief

 
 

Helpful Phone Numbers

Customer Service Center: (888) 570-0773

Liberty Line Telephone Banking: (800) 622-6732

Consumer Loan Servicing: (800) 932-5776

Business Loan Servicing(888) 570-0773

Business Cash Management: (860) 704-2411

Branch Phone Numbers (expand for a full list)

 

Amity (203) 786-8666
Avon (860) 336-4171
Beacon Falls (203) 720-4013
Berlin (860) 515-5400
Bloomfield (860) 336-4200
Branford (203) 786-8686
Bristol (860) 506-2248
Cheshire (203) 806-2120
Clinton (860) 664-8000
Cobblestone (860) 807-4101
Colchester (860) 537-7021
Cromwell Main (860) 807-4106
Deep River (860) 526-6002
Derby (203) 732-4000
Durham (860) 807-4111
East Hampton (860) 467-9105
East Lyme (860) 451-1247
Essex (860) 767-4442
Gateway (860) 336-4108
Glastonbury (860) 494-4797
Granby (860) 336-4181
Groton (860) 326-3108
Haddam (860) 579-2037
Hamden (203) 747-3494
Higganum (860) 345-4452
Madison (203) 350-6009
Main Office (860) 344-7253
Mansfield (860) 420-0051
Marlborough (860) 295-6111
Meriden (203) 514-5094
Middlefield (Temporarily closed) (860) 807-4116
Moodus (860) 615-1045
Mystic (860) 415-2208
Naugatuck
Church St
(203) 720-5000
Naugatuck
New Haven Rd
(203) 720-5020
New Britain (860) 224-6694
New Haven (203) 974-4366
New London (860) 326-3113
Newington (860) 509-1784
North Haven (203) 285-2995
Norwich (860) 383-1292
Old Saybrook (860) 395-3051
Plainville (860) 517-2023
Portland (860) 807-4141
Quaker Hill (860) 326-3118
Seymour (203) 881-9919
Shelton (203) 402-4172
Simsbury (860) 336-4160
South Main (860) 343-5061
Southbury (203) 262-6500
Southington (860) 609-4620
Wallingford (203) 303-6186
Washington St (860) 807-4126
Waterbury (203) 574-1600
Waterford (860) 326-3123
West Hartford Center (860) 521-3357
West Hartford (860) 336-4191
Wethersfield (860) 509-1794
Wethersfield South (860) 509-1789
Willimantic (860) 336-4100

What You Can Do

We encourage you to use these convenient banking options:

  • Utilize Liberty's Online Banking system. Enroll here.
  • Use or download the Liberty Bank Mobile App
  • Visit one of our conveniently-located ATMs.
  • Call LibertyLine Automated Telephone Banking at (800) 622-6732
  • Contact our Customer Service Center at (888) 570-0773 weekdays from 8:00 a.m. to 7:00 p.m. and Saturdays from 8:00 a.m. to 3:00 p.m.
  • Follow us on FacebookTwitter and LinkedIn to get the latest news and updates.

Online Scams and Phishing

Online scams, phishing and other fraudulent activities are on the rise due to the coronavirus. It’s common for scammers to take advantage of emergency situations and vulnerabilities. Therefore, the Federal Trade Commission (FTC) offers valuable some tips on how you can avoid being a victim of these scams: Coronavirus: Scammers Follow the Headlines


Protecting our Employees and Customers

  • As part of our Business Continuity and Disaster Recovery efforts, we have implemented our Pandemic Plan to guide the organization when we reach certain emergency levels.
  • We have activated an internal incident response team that meets daily.
  • We continue to track outbreak reports and rely on guidance from key federal and state agencies.
  • We are limiting Liberty Bank employee business travel and postponing large employee gatherings at the Bank.
  • Our facilities team has enhanced its already extensive cleaning procedures in recent days, making ample supplies of hand sanitizers available in all Liberty Bank offices and branches as well as the daily cleaning of hard surfaces, door knobs and ATMs.
  • In addition, we’re asked our branch employees to monitor their areas to make sure hand sanitizer is available at all times and to clean ATMs, counters and check writers with disinfecting wipes throughout the day.
  • For the safety of their co-workers and customers, employees have been instructed to absolutely not come to work if they are sick and to avoid physical contact (handshaking, etc).

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