COVID-19: We’re here for you.

The health and safety of our customers, employees and communities remains our top priority. We're committed to keeping you informed of how we’re responding and how you can continue to bank with us.

Liberty Bank is here for you now, just like we’ve been here for the past 195 years and counting.

Please check back here for periodic updates.

Branch Access and Hours

In-branch banking now available: As of July 22, appointments are no longer needed for in-branch banking at Liberty.

Hours: Lobby hours vary. Please browse locations to find your local branch hours.

Protecting Customers and Employees: Rest assured we will have safety measures in place to protect you and our employees. Here’s what you can expect when you visit us:

  • We will be using a one-to-one customer-to-employee ratio.
  • A greeter will sign you in before you conduct your banking.
  • Masks or face coverings will be required for anyone in the branch, including our employees.
  • We have installed plexiglass shields, social distancing markers on floors and doors, and hand-sanitizing stations are available.

We continue to monitor health guidelines and observe diligent cleaning and sanitation practices in all branches.


Paycheck Protection Program

As of August 3, Liberty Bank is no longer accepting applications for the Paycheck Protection Program (PPP). This will allow our team time to process applications before the SBA deadline of August 8.

 

PPP Loan Forgiveness

If you have secured a loan from Liberty Bank for your business through the Paycheck Protection Program (PPP), we stand ready to assist you in the next phase of the PPP program: the loan forgiveness process. Our team will share information with you about the PPP program and how to have your loan forgiven. We will be sharing information through emails, frequently asked questions, and webinars. 

Helpful Resources

Frequently Asked Questions (.pdf)

PPP Payroll Summary Workbook (Download .xlsx)

We also encourage you to speak with your tax professional regarding specific guidance when it comes to your PPP loan forgiveness.

Webinar Series

Webinar 1: Overview of PPP Loan Forgiveness 

In this recorded webinar, Liberty Bank and Crowe LLP provide an overview of the PPP loan forgiveness phase. View the recording.


Webinar 2: How to Submit a PPP Loan Forgiveness Request  

In this recorded webinar from Liberty Bank and PPP Loan Specialists from Crowe LLP, we will walk you through the forgiveness application, screenshots of the portal and help you identify if you qualify for the Standard or EZ Loan Forgiveness Application. View the recording.


Webinar 3: How to Submit a PPP Loan Forgiveness Request  

This webinar focuses specifically on how a Liberty PPP borrower can use the Crowe portal to apply for PPP forgiveness. View the recording.

 



Liberty Bank is continually monitoring the guidance being published by the Small Business Administration (SBA) regarding PPP loan forgiveness. We will continue to share forgiveness application and program updates with you as they are released by the SBA.

Thank you for choosing Liberty Bank as your financial partner in securing a PPP loan. We look forward to guiding you through the next phase of the PPP process.

Additional PPP information can be found on the SBA website.


Financial Hardship Relief

Business Customers: 

Small Business & Commercial Banking Customers

  • Unlimited number of transfers and withdrawals are now allowed from your money market and savings accounts. 
  • Liberty Bank’s small business and commercial banking customers are eligible for various types of loan payment assistance, including but not limited to immediate loan payment deferrals, interest only payments, further credit extensions or other forms of assistance.
  • Small business and commercial banking customers who are experiencing financial hardship should call the Customer Service Center at 1.888.570.0773 to discuss these relief options.
  • As always, Liberty will work with their small business customers if they need any assistance in pursuing other options they may be eligible for, including opportunities through the U.S. Small Business Administration (SBA) or other existing programs.

Additional Assistance for Customers

  • If Liberty customers seek other assistance not listed above, call the Bank’s Customer Service Center at 1.888.570.0773. The Liberty team is ready to take your call and find solutions to fit your needs at this critical time.

More information about financial hardship relief

Personal Customers:

Consumer Lending Customers

  • Liberty Bank consumer loan customers are eligible for various types of loan payment assistance, including immediate loan payment deferrals. For more information, call Liberty’s consumer loan team at 1.800.354.8950.

Credit Card Customers 

  • Customers with Liberty Bank credit cards are eligible for financial relief, including fee waivers for late fees, over limit fees and rush card requests. Contact Cardmember Services at 1.800.558.3424.

Consumer Banking Customers

  • Customers may be eligible for certain fee waivers. Call Liberty’s Customer Service Center at 1.888.570.0773 for help.
  • Customers can request increases in debit card limits and remote deposit check limits. Call Liberty’s Customer Service Center at 1.888.570.0773 to make the request.
  • Unlimited number of transfers and withdrawals are now allowed from your money market and savings accounts. 

IRA and Retirement Plan Changes in the CARES Act

The Coronavirus Aid, Relief, and Economic Security (CARES) Act recently passed by Congress and signed into law by the President contains a few provisions regarding rule changes for retirement plans that you should be aware of:

  • Required minimum distributions (RMDs) are suspended for 2020.  All RMDs are suspended, including those for inherited IRAs as well as traditional IRAs of those over 70 ½.
  • Due to the tax return filing deadline for 2019 income tax returns being extended to July 15th, 2020, the deadline for making a 2019 contribution to an IRA (or HSA) is also extended to July 15th.
  • Please be advised to consider carefully about whether to take advantage of this suspension and to consult with your tax professional.  If you have already taken your 2020 RMD, you have the option to keep it or return it to the IRA.
  • Additionally, the 10% penalty for taking early distributions from qualified retirement plans, including IRAs and 401(k)s has been waived.  This wavier applies to distributions taken between January 1, 2020 and December 31, 2020.  Up to $100,000 of distributions avoids the penalty.

Additional Assistance for Customers

  • If Liberty customers seek other assistance not listed above, call the Bank’s Customer Service Center at 1.888.570.0773. The Liberty team is ready to take your call and find solutions to fit your needs at this critical time.

More information about financial hardship relief 

Convenient Banking Options

In addition to visiting the branch, there are many convenient ways to bank with us:

  • Visit us in the drive-up window
  • Utilize Liberty's Online Banking system. Enroll here.
  • Use or download the Liberty Bank Mobile App
  • Visit one of our conveniently-located ATMs.
  • Call LibertyLine Automated Telephone Banking at (800) 622-6732
  • Contact our Customer Service Center at (888) 570-0773 weekdays from 8:00 a.m. to 7:00 p.m. and Saturdays from 8:00 a.m. to 3:00 p.m.

Online Scams and Phishing

Online scams, phishing and other fraudulent activities are on the rise due to the coronavirus. It’s common for scammers to take advantage of emergency situations and vulnerabilities. Therefore, the Federal Trade Commission (FTC) offers valuable some tips on how you can avoid being a victim of these scams: Coronavirus: Scammers Follow the Headlines

Helpful Phone Numbers

Customer Service Center: (888) 570-0773

Liberty Line Telephone Banking: (800) 622-6732

Consumer Loan Servicing: (800) 932-5776

Business Loan Servicing(888) 570-0773

Business Cash Management: (860) 704-2411

Branch Phone Numbers (expand for a full list)

 

Amity (203) 786-8666
Avon (860) 336-4171
Beacon Falls (203) 720-4013
Berlin (860) 515-5400
Bloomfield (Temporarily closed) (860) 336-4200
Branford (203) 786-8686
Bristol (860) 506-2248
Cheshire (203) 806-2120
Clinton (860) 664-8000
Cobblestone (860) 807-4101
Colchester (860) 537-7021
Cromwell Main (860) 807-4106
Deep River (860) 526-6002
Derby (203) 732-4000
Durham (860) 807-4111
East Hampton (860) 467-9105
East Lyme (860) 451-1247
Essex (860) 767-4442
Gateway (860) 336-4108
Glastonbury (860) 494-4797
Granby (860) 336-4181
Groton (860) 326-3108
Haddam (860) 579-2037
Hamden (203) 747-3494
Higganum (860) 345-4452
Madison (203) 350-6009
Main Office (860) 344-7253
Mansfield (860) 420-0051
Marlborough (860) 295-6111
Meriden (203) 514-5094
Middlefield (860) 807-4116
Moodus (860) 615-1045
Mystic (860) 415-2208
Naugatuck
Church St
(203) 720-5000
Naugatuck
New Haven Rd
(203) 720-5020
New Britain (860) 224-6694
New Haven (203) 974-4366
New London (860) 326-3113
Newington (860) 509-1784
North Haven (203) 285-2995
Norwich (860) 383-1292
Old Saybrook (860) 395-3051
Plainville (860) 517-2023
Portland (860) 807-4141
Quaker Hill (860) 326-3118
Seymour (203) 881-9919
Shelton (203) 402-4172
Simsbury (860) 336-4160
South Main (860) 343-5061
Southbury (203) 262-6500
Southington (860) 609-4620
Wallingford (203) 303-6186
Washington St (860) 807-4126
Waterbury (203) 574-1600
Waterford (860) 326-3123
West Hartford Center (860) 521-3357
West Hartford (860) 336-4191
Wethersfield (860) 509-1794
Wethersfield South (860) 509-1789
Willimantic (860) 336-4100
 
 
 

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Disclaimer: Links to third party sites are provided for your convenience. These sites are not within the control of Liberty Bank and may not follow the same privacy, security, or accessibility standards as Liberty Bank. Liberty Bank does not warrant any offerings from the third party providers, nor is Liberty Bank responsible for the security, content or availability of any third party sites, or their partners.

Disclaimer: Links to third party sites are provided for your convenience. These sites are not within the control of Liberty Bank and may not follow the same privacy, security, or accessibility standards as Liberty Bank. By accessing the SmartLenders Program via the provided link, you acknowledge the SmartLenders Program is not under the control of Liberty Bank. Liberty Bank does not warrant or endorse any offerings from third party providers, nor is Liberty Bank responsible for the security, content or availability of any third party sites or their partners including SmartLenders or the lenders that may be accessed by you through your use of the SmartLenders Program (the “Lenders”). Under no circumstances will Liberty Bank be responsible for any damages arising from the transactions between you and any Lenders or for any information appearing on SmartLenders’ site. SmartLenders will provide Liberty Bank with the following information about your application: applicant name; type of company; email address; loan amount requested; and progress status toward approval and funding. Liberty Bank may use this information to monitor your experience with SmartLenders and market Liberty’s services to you.