COVID-19: We’re here for you.

The health and safety of our customers, employees and communities remains our top priority. We're committed to keeping you informed of how we’re responding and how you can continue to bank with us.

Liberty Bank is here for you now, just like we’ve been here for the past 195 years and counting.

Please check back here for periodic updates.

Branch Access and Hours

Drive-Up and Lobby Access: With health and safety of customers and employees as top priority, Liberty branches continue to operate via drive-up and in-lobby appointments. We continue to monitor conditions to determine when to reopen our lobbies fully, and we look forward to the time when we can welcome you back. If you would like to schedule an appointment to meet with our branch staff, please call your local branch.

Temporary Hours: All branches are open from 9 a.m. to 4 p.m. Monday through Friday and 9 a.m. to 12 p.m. Saturdays (for those typically open Saturdays).

New Haven, College Street: Our New Haven College Street branch is temporarily closed. Find an alternate location near you.

Stimulus Payments

The IRS has begun distributing stimulus payments to eligible individuals. To check on the status of your stimulus payment, to confirm your payment type (direct deposit or check), or to enter your bank account information, visit https://www.irs.gov/coronavirus/economic-impact-payments.

To check if your stimulus check has posted to your account, you can view your most recent transactions within online or mobile banking.  


Paycheck Protection Program

If you run a small business, you may be eligible for a Paycheck Protection Program (PPP) loan to help keep your workers employed amid the pandemic and economic downturn. We are here to help.  

More Information for:

Liberty Customers & Connecticut Businesses 

Liberty Bank customers as well as non-customers in the state of Connecticut are invited to apply for Paycheck Protection Funding using the link below.

Apply Here

Out of State Applicants

If you are located outside of Connecticut and are not a Liberty customer, we’re still here for you. We’ve partnered with NYMBUS SmartLoans to offer an online application solution. You can use this link to submit an application for consideration. Please note: We cannot guarantee whether funding for your application will be approved.


Apply Here

Financial Hardship Relief

Business Customers: 

Small Business & Commercial Banking Customers

  • Unlimited number of transfers and withdrawals are now allowed from your money market and savings accounts. 
  • Liberty Bank’s small business and commercial banking customers are eligible for various types of loan payment assistance, including but not limited to immediate loan payment deferrals, interest only payments, further credit extensions or other forms of assistance.
  • Small business and commercial banking customers who are experiencing financial hardship should call the Customer Service Center at 1.888.570.0773 to discuss these relief options.
  • As always, Liberty will work with their small business customers if they need any assistance in pursuing other options they may be eligible for, including opportunities through the U.S. Small Business Administration (SBA) or other existing programs.

Additional Assistance for Customers

  • If Liberty customers seek other assistance not listed above, call the Bank’s Customer Service Center at 1.888.570.0773. The Liberty team is ready to take your call and find solutions to fit your needs at this critical time.

More information about financial hardship relief

Personal Customers:

Consumer Lending Customers

  • Liberty Bank consumer loan customers are eligible for various types of loan payment assistance, including immediate loan payment deferrals. For more information, call Liberty’s consumer loan team at 1.800.354.8950.

Credit Card Customers 

  • Customers with Liberty Bank credit cards are eligible for financial relief, including fee waivers for late fees, over limit fees and rush card requests. Contact Cardmember Services at 1.800.558.3424.

Consumer Banking Customers

  • Customers may be eligible for certain fee waivers. Call Liberty’s Customer Service Center at 1.888.570.0773 for help.
  • The Bank is waiving penalties for early CD withdrawals for the next 90 days.
  • Liberty is reducing the annual percentage rate to 0% for the next 90 days for customers with an Overdraft Line of Credit.
  • Customers can request increases in debit card limits and remote deposit check limits. Call Liberty’s Customer Service Center at 1.888.570.0773 to make the request.
  • Unlimited number of transfers and withdrawals are now allowed from your money market and savings accounts. 

IRA and Retirement Plan Changes in the CARES Act

The Coronavirus Aid, Relief, and Economic Security (CARES) Act recently passed by Congress and signed into law by the President contains a few provisions regarding rule changes for retirement plans that you should be aware of:

  • Required minimum distributions (RMDs) are suspended for 2020.  All RMDs are suspended, including those for inherited IRAs as well as traditional IRAs of those over 70 ½.
  • Due to the tax return filing deadline for 2019 income tax returns being extended to July 15th, 2020, the deadline for making a 2019 contribution to an IRA (or HSA) is also extended to July 15th.
  • Please be advised to consider carefully about whether to take advantage of this suspension and to consult with your tax professional.  If you have already taken your 2020 RMD, you have the option to keep it or return it to the IRA.
  • Additionally, the 10% penalty for taking early distributions from qualified retirement plans, including IRAs and 401(k)s has been waived.  This wavier applies to distributions taken between January 1, 2020 and December 31, 2020.  Up to $100,000 of distributions avoids the penalty.

Additional Assistance for Customers

  • If Liberty customers seek other assistance not listed above, call the Bank’s Customer Service Center at 1.888.570.0773. The Liberty team is ready to take your call and find solutions to fit your needs at this critical time.

More information about financial hardship relief 

Helpful Phone Numbers

Customer Service Center: (888) 570-0773

Liberty Line Telephone Banking: (800) 622-6732

Consumer Loan Servicing: (800) 932-5776

Business Loan Servicing(888) 570-0773

Business Cash Management: (860) 704-2411

Branch Phone Numbers (expand for a full list)

 

Amity (203) 786-8666
Avon (860) 336-4171
Beacon Falls (203) 720-4013
Berlin (860) 515-5400
Bloomfield (Temporarily closed) (860) 336-4200
Branford (203) 786-8686
Bristol (860) 506-2248
Cheshire (203) 806-2120
Clinton (860) 664-8000
Cobblestone (860) 807-4101
Colchester (860) 537-7021
Cromwell Main (860) 807-4106
Deep River (860) 526-6002
Derby (203) 732-4000
Durham (860) 807-4111
East Hampton (860) 467-9105
East Lyme (860) 451-1247
Essex (860) 767-4442
Gateway (860) 336-4108
Glastonbury (860) 494-4797
Granby (860) 336-4181
Groton (860) 326-3108
Haddam (860) 579-2037
Hamden (203) 747-3494
Higganum (860) 345-4452
Madison (203) 350-6009
Main Office (860) 344-7253
Mansfield (860) 420-0051
Marlborough (860) 295-6111
Meriden (203) 514-5094
Middlefield (860) 807-4116
Moodus (860) 615-1045
Mystic (860) 415-2208
Naugatuck
Church St
(203) 720-5000
Naugatuck
New Haven Rd
(203) 720-5020
New Britain (860) 224-6694
New Haven (203) 974-4366
New London (860) 326-3113
Newington (860) 509-1784
North Haven (203) 285-2995
Norwich (860) 383-1292
Old Saybrook (860) 395-3051
Plainville (860) 517-2023
Portland (860) 807-4141
Quaker Hill (860) 326-3118
Seymour (203) 881-9919
Shelton (203) 402-4172
Simsbury (860) 336-4160
South Main (860) 343-5061
Southbury (203) 262-6500
Southington (860) 609-4620
Wallingford (203) 303-6186
Washington St (860) 807-4126
Waterbury (203) 574-1600
Waterford (860) 326-3123
West Hartford Center (860) 521-3357
West Hartford (860) 336-4191
Wethersfield (860) 509-1794
Wethersfield South (860) 509-1789
Willimantic (860) 336-4100
 

Banking From Home 

While you stay safe at home, we encourage you to use these convenient banking options:

  • Utilize Liberty's Online Banking system. Enroll here.
  • Use or download the Liberty Bank Mobile App
  • Visit one of our conveniently-located ATMs.
  • Call LibertyLine Automated Telephone Banking at (800) 622-6732
  • Contact our Customer Service Center at (888) 570-0773 weekdays from 8:00 a.m. to 7:00 p.m. and Saturdays from 8:00 a.m. to 3:00 p.m.
  • Follow us on FacebookTwitter and LinkedIn to get the latest news and updates.

Online Scams and Phishing

Online scams, phishing and other fraudulent activities are on the rise due to the coronavirus. It’s common for scammers to take advantage of emergency situations and vulnerabilities. Therefore, the Federal Trade Commission (FTC) offers valuable some tips on how you can avoid being a victim of these scams: Coronavirus: Scammers Follow the Headlines


Protecting our Employees and Customers

  • Beginning March 30, branches will operate between the hours of 9 a.m. and 4 p.m. Monday through Friday and 9 a.m. and 12 p.m. Saturdays (for those typically open Saturdays).
  • All Liberty branches will operate via drive-up windows and in-lobby appointments until further notice. If you would like to schedule an appointment to meet with our branch staff, please call your local branch.
  • As part of our Business Continuity and Disaster Recovery efforts, we have implemented our Pandemic Plan to guide the organization.
  • We have activated an internal incident response team that meets daily.
  • We continue to track outbreak reports and rely on guidance from key federal and state agencies.
  • We are limiting Liberty Bank employee business travel and postponing large employee gatherings at the Bank.
  • Our facilities team has enhanced its already extensive cleaning procedures, making ample supplies of hand sanitizers available in all Liberty Bank offices and branches as well as the daily cleaning of hard surfaces, door knobs and ATMs.
  • In addition, we’re asked our branch employees to monitor their areas to make sure hand sanitizer is available at all times and to clean ATMs, counters and check writers with disinfecting wipes throughout the day.
  • For the safety of their co-workers and customers, employees have been instructed to absolutely not come to work if they are sick and to avoid physical contact (handshaking, etc).

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Disclaimer: Links to third party sites are provided for your convenience. These sites are not within the control of Liberty Bank and may not follow the same privacy, security, or accessibility standards as Liberty Bank. Liberty Bank does not warrant any offerings from the third party providers, nor is Liberty Bank responsible for the security, content or availability of any third party sites, or their partners.

Disclaimer: Links to third party sites are provided for your convenience. These sites are not within the control of Liberty Bank and may not follow the same privacy, security, or accessibility standards as Liberty Bank. By accessing the SmartLenders Program via the provided link, you acknowledge the SmartLenders Program is not under the control of Liberty Bank. Liberty Bank does not warrant or endorse any offerings from third party providers, nor is Liberty Bank responsible for the security, content or availability of any third party sites or their partners including SmartLenders or the lenders that may be accessed by you through your use of the SmartLenders Program (the “Lenders”). Under no circumstances will Liberty Bank be responsible for any damages arising from the transactions between you and any Lenders or for any information appearing on SmartLenders’ site. SmartLenders will provide Liberty Bank with the following information about your application: applicant name; type of company; email address; loan amount requested; and progress status toward approval and funding. Liberty Bank may use this information to monitor your experience with SmartLenders and market Liberty’s services to you.