Liberty Bank is proud to be named No.1 in retail banking customer satisfaction in the New York Tri-State Region by J.D. Power. This distinction is based on the J.D. Power 2025 U.S. Retail Banking Satisfaction Study.  

Liberty Bank outperformed 28 other banks in the New York Tri-State Region when it comes to overall satisfaction. The region is comprised of Connecticut, New York and New Jersey.

According to the rankings, Liberty also scored highest in the region for the following components of the survey: level of trust, convenience, people (tellers, representatives and call center agents), account offerings and the ability to resolve customer problems.

“The J.D. Power study results show what we already know,” said President and CEO David W. Glidden. “Our own surveys also indicate a high level of customer satisfaction. It is something we are extremely proud of. It sets us apart from other banks in our area, and it reaffirms our longstanding commitment to delivering an extraordinary customer experience however way they choose to bank with us.”

Liberty Bank, the fifth oldest bank in the country, is 200 years strong. The J.D. Power rankings show that it is a trusted bank and an important bank partner for many.

“Being ranked No. 1 by a reputable third party like J.D. Power shows that we are leading the way. Our teammates work hard to provide the best possible customer service, and this coveted accolade tells our customers, competitors and community partners that Liberty Bank is a bank of choice that delivers the most satisfying retail banking experience in the New York Tri-State Region,” Glidden said. “And this national recognition came at a perfect time as we celebrate our 200th anniversary in 2025.”

About Liberty Bank

Established in 1825, Liberty Bank has more than $8.0 billion in assets, 54 retail banking offices across Connecticut and Massachusetts. As a full-service financial institution, Liberty offers consumer and commercial banking, cash management, home mortgages, business loans, insurance and investment services. Named ‘Top Workplace’ by the Hartford Courant every year since 2012; designated a 2021, 2022 and 2023 Best-In-State Bank in Connecticut by Forbes Magazine; and received J.D. Power’s award for Best Retail Banking Customer Satisfaction in the New York Tri-State Region in 2025.