Mobile App FAQs

What you need to know. It's right below.

Q: What is the Mobile Banking app?

It allows you to access your account information and transfer funds from an Android smart phone, Android tablet, iPhone, iPad or Kindle Fire tablet.

Q: Is the mobile app currently available to all users?

It’s currently available to Online Banking customers with an Android smart phone, Android tablet, iPhone, iPad or Kindle Fire tablet. 

Q: How does the mobile app work?

First, you need to download it, so go to the iTunes App Store, Android Google Play Store or the Amazon Store and search “Liberty Bank.” Once you’ve downloaded it to your device, log in with the same login ID and password you use for Online Banking. No registration is required. The first time you log in, you’ll be prompted for a one-time passcode, which will be delivered to the phone number you registered with your Online Banking account. As with Online Banking, you’ll have the option to receive this passcode via a voice call or text message.

Q: Will I be prompted for a one-time passcode every time I use the mobile app?

No, just the first time you log in from your Android, iPhone, iPad or Kindle Fire tablet. However, if you delete cookies on your mobile device, you will be prompted for a passcode every time you log in.

Q: What can I do with the mobile app?

  • View account balances and account history
  • Make transfers (as long as you have more than one eligible account accessible through Online Banking)
  • Request bill payments to existing payees
  • Find the nearest Liberty Bank ATM or branch (smart phones only)
  • Contact us via telephone
  • View check images in your account history 

Q: Is it safe to bank using the mobile app?

Yes. Just like when you use Online Banking, Mobile Banking requires that you enter a login ID and password. In addition, all communication between your mobile device and Liberty Bank is encrypted, and your password and account information are never stored on your mobile device by Liberty Bank. Plus only the last 3 digits of your account number will be displayed on your device’s screen.

Q: Is a password needed for the mobile app?

Yes. From your mobile device, you will need to log in using the same login ID and password you use for Online Banking.

Q: I am locked out of my mobile app, what can I do?

After five unsuccessful login attempts you will be locked out of both the mobile app and Online Banking (accessible by PC). To unlock your account, please visit from a PC and click on the “Username/Password Help” link located on our website home page. Or you can contact our Customer Service Center at 888-570-0773 and we will be happy to assist you.

Q: How many transactions can I see at a time on my phone?

When you select an account name on the “Accounts” tab, you can scroll through the last 30 days of transactions. Want more? Click the “View More Transactions” button to view additional transactions.

Q: Why is my running balance not displayed in my account transaction history?

It’s not available at the moment, but we are working to add this functionality. In the meantime, if you’d like to view your running balance, please log into Online Banking from a PC.

Q: Are different kinds of transfers available?

The mobile app allows you to make an immediate transfer between accounts (as long as you have more than one account in Online Banking). To see scheduled transfers, or to edit or delete a scheduled transfer, please log into Online Banking from a PC.

Q: Can I make my loan payments using the mobile app?

Yes. Simply click on the “Transfer” button, select the account you would like debited and then select the loan you’d like to pay. At this time, the loan amount due and due date are not displayed by the mobile app, however we are working to add this information in the future.

Q: How do I log out?

Click the “Log Out” button at the top right of the page to exit and return to the login screen. If you forget to log out, the system will automatically time out after five minutes of inactivity.

Q: Can I pay bills using the mobile app?

Yes, you can pay a bill for any payee previously set up in Online Banking.

Q: Can I add, delete or edit my payees using the mobile app?

Not at this time. Please log into Online Banking from a PC.

Q: The payee nicknames that I set up for my Bill Pay payees are displaying in my mobile app and not the actual payee name, why?

If you have nicknames set up for your payees, then the nickname is what will be displayed in Mobile Banking. If you do not have a nickname set up, then the actual payee name will be displayed. If you wish, you can log into your Online Banking from a PC and edit a nickname to include the payee name to make it easier to recognize.

Q: If I add a new payee or delete a payee from my Online Banking, how long does it take to update in my mobile app?

Changes made in Online Banking will be updated in your mobile app within 30 minutes.

Q: Is help available through my mobile app?

For assistance with your accounts, click the “More” tab to find our support phone number, 888-570-0773 (smart phones only). For help regarding your specific mobile device and/or wireless Internet connectivity, please contact your wireless provider.

Q: What does the “Remember” checkbox do?

Selecting the “Remember” checkbox gives the app permission to save your Login ID so you will not have to enter it each time you log in. This information is masked and stored securely to keep your information safe. However, you will need to enter your password each time you log in.

Q: My session timed out pretty quickly, can I change the timeout value?

No. For your security, when there has been no account activity for five minutes, the session times out and the mobile app login page displays a “Session Expired” message.

Q: Can I view checks in the mobile app?

Yes. Check images are displayed in “Account Transactions.” Check icons are displayed next to transactions associated with withdrawal checks.

Q: What should I do if my mobile device is lost or stolen?

If your mobile phone/tablet is lost or stolen you should immediately call your mobile carrier to report it and cancel the service to that device or perform a remote lock or data wipe via another device.

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