Voice Print

Your One-of-a-Kind Voice Print

With Voice Print, you can call the Liberty Bank Customer Service Center, verify your identity, and let us know who you are with only the sound of your voice — making telephone banking more convenient than ever!

  • Save time and speak to an agent without answering security questions first.
  • Gain access to your accounts faster so we can focus on your needs.
  • Added security: Your Voice Print is like your fingerprint — it’s one of a kind.

How to Get Started

  • Step 1: Call 888-570-0773 and speak with a Customer Service Agent to set up your unique Voice Print. We're here 8 a.m. to 7 p.m. weekdays and 8 a.m. to 3 p.m. Saturdays.
  • Step 2: Next time you call the Liberty Bank Customer Service Center at 888-570-0773, we'll identify you with your voice, saving you valuable time.

Voice Print FAQs

Voice Print is voice recognition technology. It allows us to use your voice to validate your identity when you call Liberty Bank's Customer Service Center to speak with one of our representatives.

Like your fingerprint, your Voice Print is unique to you. We only need 30 seconds of your voice to create your one-of-a-kind Voice Print. The next time you call Liberty Bank’s Customer Service Center, we can use your voice to quickly verify it’s you.

It’s easy! The next time you call Liberty Bank’s Customer Service Center, we will create your unique Voice Print. The creation of your Voice Print helps reduce the need to answer verification questions so we can focus on assisting you.

Like your fingerprint, your voiceprint is unique to you. Voice Print is not a recording; it uses complex technology to mathematically identify your voice characteristics.

While verifying your voiceprint, our technology analyzes if the voice is a recording or a live person. If suspected of being a recording, the caller will be prompted for additional account verification information.

Hundreds of voice characteristics are represented in your Voice Print, only a few of which are affected by a cold. In cases where your voice is severely affected, we'll verify you with alternate methods.

There could be instances when we are unable to make a positive verification using Voice Print. In that case, we may ask you security questions to protect you and your accounts.

Yes, participation is completely optional. However we believe you will find Voice Print to be a simple, secure and more convenient verification method.

Yes, you can remove your Voice Print at any time by calling (888) 570-0773 and speaking with an agent in our Customer Service Center.

We are consistently enhancing our security measures and identifying new and emerging threats to help keep your accounts and information secure. Learn how we protect your data.