How do I add, edit or delete Payees?
To add, edit or delete a payee, select Manage Payees. This allows you to manage all your Payee information in one spot. You can add, delete or edit Payees from this screen. You can also set up e-Bills for select Payees.
To add a new Payee from the full website on a desktop or laptop computer, access the Bill Pay module, click “Bill Pay Dashboard,” and click "Add a Payee."
From the Mobile App, select “Bill Pay” from the main menu, select "Manage Payees," then click "Add" in the upper right hand corner of the page.
To delete or edit a Payee from the full website on a desktop or laptop computer, access the Bill Pay module, click “Manage Payees,” and click the Delete button for the Payee you wish to delete OR edit the appropriate information and click Save.
How do I request a bill payment?
On the Bill Pay Dashboard screen:
- Choose the funding account from within the “From Account” drop down
- Select the Payee you wish to pay from the “Payee” drop down list
- Enter the amount you wish to pay
- Select the Send Date
- Click on the “Pay Bill” button
What are the “Delivery Date" and the "Send Date" in Bill Pay?
The "Delivery Date" is the guaranteed date the payee will receive payment. For electronic payments, funds will be withdrawn from your account on the "Send Date," one day prior to the "Delivery Date." For check payments, the funds will be withdrawn when the check clears your account. You will be able to see images of Bill Pay checks in your online banking transaction history.
What is the cutoff time for Bill Pay payments?
Payments set up after 5 p.m. EST will be processed on the next business day. Payments scheduled for non-business days will be processed on the next business day. Be sure to allow sufficient time for payment delivery and posting by your payee.
What happens if I do not have enough funds in my account to complete a Bill Pay payment?
If you don't have sufficient money in your account on the Send date, your account may be charged a fee for Non-Sufficient Funds (NSF). To avoid this situation, it is important to be aware of when you have scheduled payments and when money will be withdrawn from your account.
How do I set up a recurring payment?
Via the full website on a desktop or laptop:
- Access Bill Pay
- Click the “Multi-Pay” link/button
- Click the down-arrow to the left of the Payee Name to expand additional options
- Select the “From Account” at the top of the Bill Pay window
- Enter the appropriate information
- Click the “Pay Bills” button when finished
Via the Mobile App:
- Select “Bill Pay” from the main menu
- Tap “Bill Pay” to access the Quick Pay screen
- Select the Payee Name from the “Payee” drop-down
- Enter the appropriate information
- Tap the down-arrow underneath the amount to expand additional options
- Tap the “Pay” button
What is Multi-Pay?
Clicking on the Multi-Pay Tab allows you to pay an individual bill, multiple bills, create a grouping of bills, set up the frequency of payments and set alerts. In addition, you can view scheduled payments, eBills and payment history.
How do I view scheduled payments?
Clicking on the Scheduled Payments Tab allows you to view all upcoming payments. Here you can also edit or delete the payment.
How are my payments sent to my Payees and when are the funds deducted from my account?
Bill Pay payments will be made two ways:
- Electronic: if a payment is being sent electronically it will be displayed as “ELEC” on your “Manage Payees” screen within Bill Pay. Funds will be debited from your account on the "Send Date," one business day BEFORE the “Delivery Date” you select. If making a payment before 5pm on a business day, your funds will be debited that same day.
- Paper Check: if your payee does not accept electronic payments a paper check will be issued and mailed to the address you provide. “CHECK” will display next to your payee name on the “Manage Payees” screen within Bill Pay. Funds will be debited from your account when your payee submits it to Liberty Bank for payment – exactly as if you mailed the check yourself. Checks can take up to 10 days to be received and posted by your Payee.
How do I see if a scheduled payment was processed?
From the full website on a desktop or laptop computer: access the Bill Pay module and click the “View History” link/button.
From the Mobile App: select “Bill Pay” from the main menu and tap “Bill Pay” to access the Quick Pay screen.
From the Calendar view, you can click on the three lines to the left of the month & year on the calendar to be brought to a listing of your Scheduled Payments and Payment History. You can then use the "<" & ">" on either side of the month to change the month you are viewing.
I am trying to set up an e-bill but I am receiving an error message, what do I do?
If the system had trouble connecting to the payee’s website, the message delivered may be an “error has occurred.” To confirm if the e-bill was set-up successfully please visit the “Manage Payees” screen to see if your e-bill prompt has updated from “Set-Up e-bill” to “Stop E-bill.” If “Stop e-bill” displays the e-bill has been set up successfully. If you are still having difficulty please contact us.
How do I pay mortgage loans online?
On the Accounts Summary screen you will see a Pay Now button next to your loan account(s). Click the Pay Now button, select a source account from the Make a Payment screen, select which loan to pay, enter the payment amount and payment date, then click submit. You will be asked to confirm, edit or cancel. Once confirmed, a confirmation number will appear.