How do I create a recurring payment based off my eBill (electronic bills) information?
From the Bill Pay main menu:
- Click on eBills
- Select the down arrow next to your Payee name
- Scroll down to the AutoPay section to setup your recurring payments*
*Some Payees are not available for eBill AutoPay.
How do I add, edit or delete Payees?
To add a new Payee, access Bill Pay, click on “Payees” and then click on “Add.”
To add a new Payee from the Mobile App, select “Bill Pay” from the main menu, select "Manage Payees," then click "Add" in the upper right hand corner of the page.
To delete or edit a payee, access the Bill Pay module and on the right hand side, under “Payees”, click the arrow next to the Payee. Click “Delete” in order to delete the payee OR edit the payee’s information and click “Update”.
How do I request a bill payment?
From the Bill Pay main menu:
- Under the Quick Pay selection, select your Payee from the drop down list
- Choose the funding account from within the “Pay From Account” drop down
- Select the “Send Date”
- Enter the Amount you wish to Pay
- Click “Pay"
What are the “Delivery Date" and the "Send Date" in Bill Pay?
For electronic payments, funds will be withdrawn from your account on the "Send Date," one day prior to the "Delivery Date." For check payments, the funds will be withdrawn when the check clears your account. You will be able to see images of Bill Pay checks in your online banking transaction history.
What is the cutoff time for Bill Pay payments?
Payments set up after 5 p.m. EST will be processed on the next business day. Payments scheduled for non-business days will be processed on the next business day. Be sure to allow sufficient time for payment delivery and posting by your payee.
What happens if I do not have enough funds in my account to complete a Bill Pay payment?
If you don't have sufficient money in your account on the Send date, your account may be charged a fee for Non-Sufficient Funds (NSF). To avoid this situation, it is important to be aware of when you have scheduled payments and when money will be withdrawn from your account. If your payment is being processed electronically and there are not enough funds in the account, you will need to set up a new payment as it will not be resubmitted.
How do I set up a recurring payment?
- Under the Quick Pay selection, select your Payee from the drop down list
- Choose the funding account from within the “Pay From Account” drop down
- Select the “Send Date”
- Enter the Amount you wish to Pay
- After you enter the Amount, more options will expand
- Edit the “Frequency”
- Click “Pay”
What is Multi-Pay?
Clicking on the Multi-Pay Tab allows you to pay an individual bill, multiple bills, create a grouping of bills, set up the frequency of payments and set alerts. In addition, you can view scheduled payments, eBills and payment history.
How do I view scheduled payments?
You can view all of your Scheduled Payments within the Bill Pay Dashboard in a listing or calendar view.
How are my payments sent to my Payees and when are the funds deducted from my account?
Bill Pay payments will be made two ways:
- Electronic: if a payment is being sent electronically it will be displayed as “ELEC” on your “Manage Payees” screen within Bill Pay. Funds will be debited from your account on the "Send Date," one business day BEFORE the “Delivery Date” you select. If making a payment before 5pm on a business day, your funds will be debited that same day.
- Paper Check: if your payee does not accept electronic payments a paper check will be issued and mailed to the address you provide. “CHECK” will display next to your payee name on the “Manage Payees” screen within Bill Pay. Funds will be debited from your account when your payee submits it to Liberty Bank for payment – exactly as if you mailed the check yourself. Checks can take up to 10 days to be received and posted by your Payee.
How do I see if a scheduled payment was processed?
From the full website: access the Bill Pay and click the “Payment Activity” button.
From the Mobile App: select “Bill Pay” from the main menu and tap “Bill Pay” to access the Quick Pay screen. You can then use the "<" & ">" on either side of the month to change the month you are viewing.
I am trying to set up an e-bill but I am receiving an error message, what do I do?
If the system had trouble connecting to the payee’s website, the message delivered may be an “error has occurred.” To confirm if the e-bill was set-up successfully please visit the “Manage Payees” screen to see if your e-bill prompt has updated from “Set-Up e-bill” to “Stop E-bill.” If “Stop e-bill” displays the e-bill has been set up successfully. If you are still having difficulty please contact us.
How do I pay mortgage loans online?
On the Accounts Summary screen you will see a Pay Now button next to your loan account(s). Click the Pay Now button, select a source account from the Make a Payment screen, select which loan to pay, enter the payment amount and payment date, then click submit. You will be asked to confirm, edit or cancel. Once confirmed, a confirmation number will appear.