Q. How do I log in for the first time?
A. Please click here for instructions on logging in for the first time.
Q. How do I get the new mobile app?
A. The apps are available at www.liberty-bank.com/MobileApp.
Q. Can I use my current username?
A. Yes, your current username is still valid. If you’ve forgotten your username, click the “Forgot Username?” link on liberty-bank.com homepage.
Q. Can I change my username and password after my initial login?
A. Yes, you will be automatically prompted to change your password upon your first login and to make things easier for you, you can re-enter the same password you have been using, as long as it meets our Password requirements. Going forward, you can update your username and password by navigating to the Security Settings screen.
Q. Will using Face ID/Fingerprint to access my mobile app be affected?
A. Yes. If you have Face ID/Fingerprint enabled on your mobile device, you’ll be prompted with setup instructions upon your first login.
Q. Why don’t I see an option to set up Face ID/Fingerprint in my mobile app?
A. If your device is not set up for Face ID/Fingerprint, you will not see an option to set this up in your mobile app. Set up your Face ID/Fingerprint on your device and you’ll be prompted with setup instructions upon your first login.
Q. Will my account(s) information look the same?
A. All of your account balances and account history will transfer over securely. Once you log in, you’ll immediately notice an enhanced and streamlined look to your account listing, which gives you a convenient snapshot view of your accounts. Click on your account to view your transaction history.
Q: What do I do if I forgot my username or password?
A. If you’ve forgotten your username or password, click the “Forgot Username? or "Forgot Password?” links on the liberty-bank.com homepage.
Q. I want to receive a one-time passcode every time I log in. Can I do that?
A. Yes. Within the Settings menu, go to Security Settings and turn on two-factor authentication which will require you to enter a passcode each time you log in.
Q. Can I use an authentication app for two-factor authentication?
A. Yes! You can enroll in two-factor authentication via your favorite authentication apps, including Google Authenticator, Authy, and Duo. To enroll, ensure your authentication app is downloaded on your mobile device and complete the following steps:
1. Log in to your account via the full desktop site.
2. Hover over Settings at the top of the screen, then click Security Settings.
3. In the Two-Factor Authentication section click the pencil icon and then then Enroll.
4. Scan the QR code using your preferred authentication app or manually enter the code into your app.
5. Once Liberty Bank has been added to your authentication app, enter the 6-digit code displaying in the app into the box displaying under the QR code in online banking and click Next.
6. The Toggle will change to On and you can click Done to complete the process.
Q. I want to stop receiving the one-time passcode every time I log in. Can I do that?
A. Yes. When logging in, you will have the option to check “Remember Me” which will remember the device you are logging in from and you will not be prompted for a one-time passcode for future logins.