Your privacy. Confidentiality that gives you confidence.
When you call our Customer Service Center, we request your Social Security Number and other identifiers to ensure we are speaking to an authorized account holder and to help protect you from unauthorized users accessing your account.
Liberty Bank will not directly disclose your Social Security Number or other non-public personal information and is prohibited by federal regulations and the CT Data Protection Law from indirectly exposing your non-public personal information.
Liberty Bank will never request customers’ personal information through email or provide links within an email to update information.
Liberty Bank maintains consistent security standards and procedures regarding unauthorized access to customer information. Access to any personal information you provide is restricted to only those employees who need to have this information for legitimate business purposes.
We use layered security controls to help protect account access. We are ready to respond to suspicious activity at a moment’s notice because of these controls, including:
- Customer authentication at initial login when requesting online account access and transactions involving the transfer of funds to other parties.
Information collected on our web site
Liberty Bank may collect and use non-personal information about you or your online activities whenever you visit our web site to measure the number of visitors to our web sites and web pages to make them work better for you. This includes whether you use financial calculators, links you visit, and the browsers you use.
We place "Cookies" on your computer when you visit our web site and bank online. These are files that enable our web site to recognize return visitors. Cookies are lines of text that are transmitted to your web browser when you click on a link. Your browser stores the information on your hard drive and when you return to that site later, the cookie is transmitted back to the server that originally sent it to you.
Liberty does not store any of your personal information in our cookies. The cookies we use are only for site management purposes and do not contain any sensitive information such as your password or account number.
How you can help protect your privacy.
Identity theft is one of today’s fastest growing crimes. Here are some helpful tips to avoid becoming a victim of identity theft:
- Store personal information in a safe place. Shred financial statements, bank checks, credit card offers, charge receipts and credit applications before discarding them. Do not carry pins or passwords in your wallet; keep them in secured areas.
- Don't release personal information. Never disclose account numbers, Social Security Numbers and credit card numbers unless you verify the requestor and the requestor’s right and need to know the information, and you have initiated the contact yourself.
- Guard against mail theft. Deposit outgoing mail into a secure, official U.S. Postal Service. Pick up mail promptly. Consider switching to electronic statements that are delivered securely within Online Banking.
- Monitor account information and billing statements. Review statements for authorized charges or withdrawals.
- Limit the number of credit cards and debit cards you carry. Cancel all cards that you no longer use or need.
- Be careful not to give financial information over the phone. These solicitations can be fraudulent.
How should I get in touch with Liberty Bank?
Call our Customer Service Center at 888-570-0773. You may also complete the Contact Us form on our web site or email our Customer Service Center. Email addresses and other personally identifiable data about visitors to our site are known only when voluntarily submitted. Please keep in mind that Contact Us messages and email are not secure. Please do not send us any confidential or personal information via these channels.