Online & mobile banking upgrade

Liberty Bank's new online & digital banking platforms are launching January 15. Here's what you need to know. 

Mobile App

You can delete your old mobile app now and get your new mobile app here.

Apple

Google Play

Amazon Kindle

 

Trouble Logging In?

Please try the following instructions if you're having trouble logging in.

Reset password:

If you pre-registered for the new system and don’t remember your password, or if you're locked out, reset your password here.

If you did not pre-register:

If you did not pre-register for the new online & mobile banking systems, please use the following username and password configurations when logging in for the first time.

Username:

Use your existing username unless it has special characters.

If your username had special characters, they've been dropped from your username. Please omit them when logging in. For example, Liberty!_Banker$123 would become LibertyBanker123.

Temporary Password - Personal Customers:

Your 9-digit temporary password is the last four digits of your Social Security Number and your 5-digit zip code.

Example:

  • Last 4 digits of Social Security Number = 1234  
  • Zip = 06457
  • Temporary password = 123406457

Still having trouble?

We're here to help!

Customer Service Center: (888) 570-0773
Weekdays, 8 a.m.-7 p.m. (EST)
Saturdays, 8 a.m.-3 p.m. (EST)

 

Online Banking Upgrade: What You Need to Know 

Touch ID

If you use Touch ID in our mobile app, you will need to set it up again. Please get familiarized with your User ID and Password.

eStatements/eLoan Statements

eStatements and eLoan Statements will be ready to view on Monday, January 15, 2018 after 5 p.m. If you’re currently enrolled, you will need to accept the Terms and Conditions again.

Transfers

Person 2 Person:
If you currently use Person 2 Person transfers, you will need to re-establish the people you are paying in our new tool, “Send Money.”

Future Dated and Recurring Transfers, Thursday, January 11 – Sunday, January 14: Future dated and recurring transfers between your Liberty Bank accounts will be temporarily delayed and will post, in chronological order, the afternoon of Sunday, January 14. Immediate one-time transfers are not impacted by this delay.

Bill Pay

Your account will be debited on the Send Date, the day before the Delivery Date for electronic payments. This means the funds must be in your account a day before the Delivery Date.

Blackout period: Although Bill Pay will be unavailable from January 8 until January 15, your scheduled payments, including recurring payments, will be processed as normal.

E-bills: You’ll need to reset your e-bills by re-enrolling after January 15. The information will then be synced with the appropriate Payee. Good news though, our new Bill Pay has many e-bill options to offer, which means payments get there faster!

Converting Payees: Some Payees may not convert over to the new platform due to incorrect or outdated information. Keep copies of your latest paper bills and get ready to set up Payees that did not convert over. You should have received a letter if you were affected.

Electronic payments: To ensure electronic payments continue to be sent electronically, confirm that you have the current account number and address in Bill Pay including the five-digit zip code and zip code extension for your Payees.

Processing: Payments will now be processed using two methods instead of three - electronically or via paper checks.

Default funding account: Eligible checking and Money Market accounts will be added as a funding account in bill pay. Your default funding accounts will not carry over to the new Online Banking.

Quicken & QuickBooks

Downloads will be available beginning January 16, 2018.

If you currently use Quicken or QuickBooks with Liberty Bank, you will need to complete an account deactivation and reactivation process. Please choose from the following:

QuickBooks for Windows:
QuickBooks Converting Web Connect to Web Connect- WIN

QuickBooks Converting Direct Connect to Direct Connect- WIN

QuickBooks for Mac:
QuickBooks Converting Web Connect to Web Connect- MAC

QuickBooks Converting Direct Connect to Direct Connect -MAC

Quicken for Windows:
Quicken Converting Web Connect to Web Connect-WIN

Quicken Converting Direct Connect to Direct Connect- WIN

Quicken Converting Express Web Connect to Express Connect- WIN

Quicken for Mac:
Quicken 2015-2016 Converting Web Connect to Web Connect-MAC

Quicken 2015-2016 Converting Express Web Connect to Express Web Connect- MAC

Quicken 2015-2016 Converting Direct Connect to Direct Connect- MAC

Quicken 2007 Converting Web Connect to Web Connect-MAC

Quicken 2007 Direct Connect to Direct Connect- MAC

Frequently Asked Questions

Here are a few of the most common questions about our online and mobile tools. Don’t see your question? No problem! We’d love to hear from you. Just drop us an email or give us a call and we will find the right answers for you!

Why did you make all these changes, it worked fine before?

We take pride in providing high-quality customer service that’s second to none. This involves listening to our customers and delivering top-notch experiences based on needs and wants. When we heard, over time, that our existing online and mobile Banking applications were not measuring up and fully meeting expectations, we knew it was time for a change.

The ultimate goal: to make it easier and more convenient for people to bank with us. Our new platforms offer innovative solutions designed to simplify every day financial activities and help customers confidently build a safe, sound financial future.

With today’s on-the-go lifestyle, customers will have more tools from Liberty Bank to manage the financial side of things right at their fingertips, whenever, wherever.

Some new features include:

  • Bill Pay upgrade
  • Mobile Banking and Mobile Check Deposit for businesses, too
  • Liberty2Liberty (immediate transfers to other Liberty Bank customers, and it’s free)
  • Send Money (a free way to pay any person via text or email)
  • Money Manager (a Personal Financial Management tool)
  • And much more!

While we’re excited about these changes, we also know even a small amount of change can be unsettling. It is going to take time to get used to navigating through the systems and finding everything you need, so we’re here to help! We have more than 150 customer service specialists available to get you answers, 24/7. Beginning Monday, January 15, at 7 a.m. just give us a call at our Online and Mobile Support Hotline by calling (888) 540-8959 or drop us a secure message within Online Banking.

Is there a certain browser I should use when accessing online or mobile banking?

Yes, our Website and banking platform(s) work best with the two most recent versions of: Windows: Microsoft Internet Explorer, Firefox, Safari, Google Chrome; Macintosh: Safari, Firefox.

How do I update my personal information such as address, or choose new login credentials?

Click the Banking Services Center icon, select ‘My Profile’, select the info you’d like to update and follow the prompts.

What happens if I get locked out?

For online banking, use the “Trouble logging in” prompt on our website homepage. Via mobile; use the “Forgot Your Password” prompt on the log in screen. If you are still having difficulties, we are here to help 24/7. Just call (888) 540-8959.

Can I still use my fingerprint to access my mobile app?

Yes! When logged into mobile banking, click on Banking Services, then “Manage Fingerprint” and follow the prompts.

Can I hide accounts I don’t want displayed on my Accounts Summary page?

Yes! Via desktop; go to the Account Summary screen, click the Hide/Show Accounts tab and follow the prompts. Via mobile device; click the Banking Services icon, choose Hide/Show Accounts and follow the prompts.

Can I still open a new account online?

Yes! You can open new deposit accounts via online banking. Go to the Accounts Summary screen, click Account Opening and follow the prompts. Watch for our mobile account opening solution in just a few months.

Is TurboTax accessible within Online Banking?

Turbo Tax is accessible through a Quick Link in Online Banking, directing you to the site.

How do I enroll in text banking?

To enroll in text banking, please log in to the full online banking website, go to Banking Service Center, and choose Text Banking Enrollment. For a list of text banking commands and FAQs, please click the question mark ("?") icon in the right hand corner of the "Text Banking Phone List."

Bill Pay, Transfers and Other Payments

How do I add, edit or delete Payees?

To add, edit or delete a payee, select Manage Payees. This allows you to manage all your Payee information in one spot. You can add, delete or edit Payees from this screen. You can also set up e-Bills for select Payees.

To add a new Payee to your Bill Pay, simply click on Add a Payee. Then enter the Payee Name or select from a list of most popular Payees.

How do I request a bill payment?

On the Bill Pay Dashboard screen:

  • Choose the funding account from within the “From Account” drop down
  • Select the Payee you wish to pay from the “Payee” drop down list
  • Enter the amount you wish to pay
  • Select the Send Date
  • Click on the “Pay Bill” button

Why do I have to select a funding account each time I want to pay bills?

Many customers expressed frustration in being restricted to one account for paying bills, instead they wanted the flexibility to select different accounts to pay different bills. The good news is now any checking or money market account that you have an ownership on, will automatically appear as an optional funding account. You will no longer have to go through a lengthy set up process to add new funding accounts.

How do I set up a recurring payment?

Clicking on the “Multi-Pay” screen allows you to set up a recurring payment. Select the drop down arrow that appears to the left of your Payee, enter the frequency in which you want to have your payments made, enter the amount you want to pay and the date you want your payments to start.

What is Multi-Pay?

Clicking on the Multi-Pay Tab allows you to pay an individual bill, multiple bills, create a grouping of bills, set up the frequency of payments and set alerts. In addition, you can view scheduled payments, eBills and payment history.

How do I view scheduled payments?

Clicking on the Scheduled Payments Tab allows you to view all upcoming payments. Here you can also edit or delete the payment.

I seem to be missing a few Payees, what happened?

We successfully converted 94% of all customer payees, but we were unable to match a small percentage of payees due to incorrect or outdated information. You should have received an email and a letter via traditional mail if you were impacted by this. Payees that did not covert need to be re-entered. We are very sorry for this inconvenience.

How are my payments sent to my Payees and when are the funds deducted from my account?

Bill Pay payments will be made two ways:

  • Electronic: if a payment is being sent electronically it will be displayed as “ELEC” on your “Manage Payees” screen within Bill Pay. Funds will be debited from your account on the "Send Date," one business day BEFORE the “Delivery Date” you select. If making a payment before 5pm on a business day, your funds will be debited that same day.
  • Paper Check: if your payee does not accept electronic payments a paper check will be issued and mailed to the address you provide. “CHECK” will display next to your payee name on the “Manage Payees” screen within Bill Pay. Funds will be debited from your account when your payee submits it to Liberty Bank for payment – exactly as if you mailed the check yourself. Checks can take up to 10 days to be received and posted by your Payee.

I am not seeing my e-bills or e-bill history, why not?

Unfortunately we were unable to convert e-bills and e-bill history because the login credentials for your payee accounts are not available to Liberty Bank. Only you can authorize your payees to pass an e-bill to Liberty Bank’s bill payment system. When logged in, click Multi-Pay and you will see which Payees are e-Bill-eligible and you may enroll them immediately. The information will then be synced with the appropriate Payee.

I am trying to set up an e-bill but I am receiving an error message, what do I do?

If the system had trouble connecting the payee’s website the message delivered may be an “error has occurred.” To confirm if the e-bill was set-up successfully please visit the “Manage Payees” screen to see if your e-bill prompt has updated from “Set-Up e-bill” to “Stop E-bill.” If “Stop e-bill” displays the e-bill has been set up successfully. If you are still having difficulty please contact us.

How do I pay mortgage loans online?

On the Accounts Summary screen you will see a Pay Now button next to your loan account(s). Click the Pay Now button, select a source account from the Make a Payment screen, select which loan to pay, enter the payment amount and payment date, then click submit. You will be asked to confirm, edit or cancel. Once confirmed, a confirmation number will appear.

 Debit Card Activities

Can I order an ATM/Debit card online?

Yes! For online banking, go to the Banking Service Center and select “Apply for an ATM/Debit Card”. From a mobile device, go to the Banking Services icon, select Secure Forms, select “Apply for an ATM/Debit Card”, complete the required fields and click Submit.

Can I request a replacement ATM/Debit card online?

Yes! For online banking, go to the Banking Service Center and select “Replace My ATM/Debit Card”. From a mobile device, go to the Banking Services icon, select Secure Forms, select “Replace My ATM/Debit Card”, complete the required fields and click Submit.

Can I request an increase on my ATM/Debit card online?

Yes! For online banking, go to the Card Services screen and under the Quick Links section, select “Card Increase Limit Request”. From a mobile device, go to the Banking Services icon, select Secure Forms, select “Card Increase Limit Request”, complete the required fields and click Submit.

Can I set up travel notifications online?

Yes! For online banking; go to the Banking Service Center and select “I have Travel Plans”. From a mobile device; click the Banking Services icon, select Secure Forms, select Travel Note, complete the questions and click Submit.

What is Card Services?

Card Services is a brand new feature available via our mobile banking app. This feature allows Liberty Bank Debit Card holders to set controls on exactly how, when, and where your Liberty Bank Debit Card is used. For example, customers can set dollar limits, geographic restrictions, merchant restrictions and even activate a setting that requires your smart device to be within selected boundaries where your card is being used.

What is Guard Your Card?

This is another new feature available in our online banking solution that allows customers to “Freeze and Unfreeze” your Liberty Bank Debit MasterCard®. From the Accounts Summary screen, click “Guard Your Card”. It takes only one click to Freeze your Liberty Bank Debit or ATM card anytime it is not in use, or if your card is ever lost, misplaced or stolen. When you’re ready to use it again, simply click Unfreeze.

Transfers

What is a Liberty2Liberty transfer?

Transfer money to another Liberty Bank customer for free. All you’ll need is their full name and account number. This is an instant/same day transfer.

What is a Bank2Bank transfer?

Transfer money to an account you have at another financial institution; you can even set up recurring transfers and dollar amounts. Transfers may take between 3-5 business days.

What is Send Money?

Send money to anyone by text or email. If done before 5 p.m. on a business day, will take 2-3 business days.

Quicken & Quickbooks

I am already enrolled in Direct Connect with Quicken/Quickbooks, do I have to do anything?

If you used Liberty Bank’s Quicken prior to January 15, you will need to deactivate and then reactivate your account in our new Online Banking on or after January 15. Details on how to complete this process can be found in the QuickBooks menu above.

With the new Online Banking system you will no longer need a separate username and password for Quicken. The username and password you will use in Quicken will be the same credentials you have set up for your Online Banking.

How do I enroll in Quicken/Quickbooks for Direct Connect?

Go to the Banking Service Center (last icon on the left when logged into Online Banking). Click on 'Card and Online Services'. Click on 'Online Banking Services,' then click Quicken/QuickBooks.’ Select the service you will be using and click “Enroll.” You will receive a success message at the top of your screen to let you know you are all set.

What do I use for a password for Direct Connect with Quicken/Quickbooks?

You no longer have to use a separate username and password for Direct Connect. Once enrolled your username and password for Direct Connect will be your Online Banking username and password. If your password is not working in direct connect, reset your password here on or after 7 a.m. January 15.

Money Manager

What is Money Manager?

Money Manager is a financial management tool that allows you to view all your Liberty Bank deposit and loan accounts, and the flexibility to also connect your non-Liberty financial relationships for a holistic view of your personal financial picture. Using the tools in Money Manager you can track spending, plan for big purchases, monitor daily cash flow, set up activity alerts, and more.

Why don’t I see my transactions as they occur?

At this time, account activity is uploaded at the end of each business day and displayed in Money Manager by 8 a.m. the following day. We are already working on a solution to deliver your Liberty Bank transaction activity as it occurs.

Can I add accounts from other financial institutions and my credit cards?

Of course! From the Money Manager dashboard, click on “Add”. Then follow the instructions for adding another account.

Is there a tutorial I can watch to help me use Money Manager?

Yes! We’ve created several videos that outline the steps for setting up and using Money Manager.

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