We are always looking for new ways to engage the full power of our team; it takes all of us working together to create a future we can bank on. At Liberty, we take pride in surrounding ourselves with a talented, diverse group of employees, business partners and community leaders all dedicated to the ongoing success of those around us. We overcome challenges as a team fueled by...
The Power of We
In 2017, Liberty Bank delivered results that were nothing short of outstanding. Celebrating 192 years of service to our communities, we are the state’s oldest Bank and the fourth largest in Connecticut. We have grown to more than $4.7 billion in assets with a net income of more than $40 million last year. Capital levels increased by $55 million with strong earnings and our Foundation celebrated 20 years of service to our neighbors. Our financial performance was not our only “best” in 2017, the Hartford Courant also named Liberty ‘best of the best’ as the #1 Large Employer in CT! This was Liberty’s sixth straight Top Workplace Award.
While focusing on the things we do best - like personal and business banking, commercial and residential lending, and investment services - is key to our success, there’s so much more to it. What makes us unique is measuring our success not only in dollars, but by the number of lives we touch, the communities we help strengthen, and the investments we routinely make in our workforce.
The Power of Collaboration: 700+ employees strong. We engage employees from every area of the Bank to help us think outside-of-the-box... to come up with the best solutions for improving our customers’ financial futures. We work toward a shared vision and common goals, keeping our customers best interests at the core of what we do.
The Power of Commitment: 250,000+ customers and growing. We are passionate about delivering customer service that is second to none. Regardless of how you reach out to us, we want to be certain every experience is the best. At the end of 2017, you told us the wait time in our Customer Service Center was too long... well, we heard you. In the first few months of 2018, we increased staffing by 30% to improve our response time. We also continue to develop and introduce products and services that deliver real value to you and your families, products like our QuarterBack Checking, our no fee Health Savings Account, and our about-to-be released checking account designed especially for students!
The Power of Community: The Liberty Bank Foundation + 700 caring, engaged employees is a winning combination! We never back down from opportunities to be a good neighbor. In fact, we go looking for them. Convening like-minded organizations to take on the toughest challenges facing our communities has become one of the hallmarks of our award winning Foundation. It’s never just about making grants or volunteering time, at Liberty it is always about working toward lasting solutions that help our neighbors build and sustain thriving communities.
The Power of WE: None of the foregoing would be possible without every member of our team believing in and delivering on our core values. The dedication, focus and commitment required to build something as special as we have here at Liberty Bank can’t be taught, it comes from within. As we move forward in 2018, we will take additional steps toward our long-term vision of being the Most Admired Company in Connecticut.
We will remain focused on the three things that got us where we are today: our customers, our communities and our employees. We will work even harder to deliver exceptional customer experiences; to help build even stronger communities: and to create an environment for our team that encourages and rewards determination, exploration, and innovation! We are also extremely excited to move to our brand new, 90,000 square-foot Corporate Headquarters set on 23 acres at 245 Long Hill Road in Middletown in 2018; quite possibly the most exciting employee transition in Liberty’s history!
Chandler J. Howard,
President and CEO