Online Banking | FAQs and Support

Online Banking FAQs

How do I schedule a future dated or recurring transfer?

Go to the Account Transfer screen in Online Banking. In the sub-navigation bar click on the Scheduled Transfer link and provide the information requested.

How do I cancel or edit a future dated or recurring transfer that I have set up?

Go to the Account Transfer screen in Online Banking. In the sub-navigation bar, click on the Scheduled Transfer link. Now select the transfer you would like to edit or delete and request changes to the transfer.

How can I change my Telephone Banking PIN number?
Call 800-622-6732 and press options 1, 1 and 5. You will be prompted to enter your social security number and then you may select a new Telephone Banking PIN.
How do I cancel my debit card?
Call the Customer Service Center Monday - Friday 8 a.m. to 7:00 p.m. and Saturdays 8:00 a.m. to 1:00 p.m. You may also visit your local branch. If you need to cancel your debit card after business hours, contact MasterCard International directly at 800-622-7747.
Will Quicken, Quickbooks or Microsoft Money be affected by Liberty's new Online Banking system?

Yes. You will need to modify your Quicken®, QuickBooks® or Microsoft Money® settings to ensure the smooth transition of your data. Please read the instructions for the financial software you are currently using below:

Quicken®

QuickBooks®

Microsoft Money®

I just received my new debit card in the mail. Can I change the pre-assigned PIN to a different one over the phone?

No. In order to change your pre-assigned debit card PIN, you'll need to bring your debit card to your local Liberty branch along with a picture I.D. A branch represenative will be happy to assist you in setting a new PIN for your debit card.

I've locked myself out of Online Banking. How can I get unlocked?
If you have entered your Password incorrectly, the system will lock you out after three unsuccessful attempts. You may click on the "Forgot Your Password?" link in the Personal Online Banking login area on the Liberty Bank homepage. You will then be asked to answer your Challenge Questions and prompted to select a new Password.

If you are locked out of Online Banking because you have forgotten or entered your Login ID incorrectly or are experiencing other login issues, please call the customer Service Center for assistance at 888-570-0773.

Why am I required to enter a "strong" password?

Your Password is your first line of defense against unauthorized access to your account. A "strong" password uses a combination of letters, numbers and characters to make it more difficult for an individual to "hack" into your account.

Do I have to choose and answer three Challenge Questions when I login for the first time?

Yes. The Challenge Questions are another step to ensure the security of your accounts. Government regulations are requiring all banks to implement "multi-factor authentication" to their online banking systems. This means Liberty Bank must require other means to verify a customer's identity in addition to a Password.

I enrolled my computer for "extra security" but am still being asked challenge questions when I login. Why?

Enrolling your computer in "Extra Security" will stop you from answering the three Challenge Questions every time you login. You should only choose this option on your own personal computer and not one used by other individuals. If you've selected this option but are still being asked Challenge Questions at login, it may be because you have deleted the "cookie" that is placed on your computer when enrolling in "Extra Security". 

You may re-install the "Extra Security" to your computer on the screen where you are asked the Challenge Questions. Simply select the box that asks if you would like to add "Extra Security" to your computer.

 

There are several ways to get the help you need when you need it:

  • Call us toll free at 888-570-0773 and speak to a live Customer Service Consultant Mon.-Fri. 8:00 am -7:00 pm and Sat. 8:00 am -1.00 pm
  • Send an email to Customer Service and one of our consultants will get back to you as soon as possible.
  • Visit any of our 34 branches located throughout central, eastern and shoreline Connecticut.

This page will be updated periodically with answers to frequently asked questions about using the new Online Banking system. We'd like to cover the topics that will help you most, so we encourage you to email your comments and suggestions for topics you would like to see on this page. Your feedback is an important element in helping us make Online Banking the best it can be!